Refund and Returns Policy

DRY GOODS & GIFTWARE

  • Refunds Or Exchanges Available For 14 Days From Purchase Date
  • Receipt Required
  • Must Be Unopened And In New Condition

LIVE PLANT MATERIAL

  • All live plants are final sale.
 
Our dedicated team of staff cares for every single one of the plants in our greenhouse. We work hard to keep our plants healthy and pest free, however, our greenhouse not sealed to the outdoors and pests can appear from time to time. We invite you to connect with us if you have any questions or concerns about a recent plant purchase. 

SALE ITEMS & CHRISTMAS ITEMS

  • All Sale, Christmas, And Seasonal Items Are Final Sale

TREE & SHRUB GUARANTEE

All trees & shrubs are guaranteed to be healthy when sold, and to survive in our climate when properly cared for.Dead tree or shrub must be returned with the original sales receipt to claim guarantee.

1 YEAR GUARANTEE – All trees & shrubs are guaranteed for one year from the date of purchase, for the amount of the purchase price.

5 YEAR GUARANTEE – Trees & shrubs purchased with the correct amount of MYKE Growth Supplement on the same receipt are guaranteed for 5 years from the date of the purchase, for the amount of the purchase price.

  • Guarantee is for a one time replacement only. 
  • A credit will be issued, valid towards trees & shrubs only. No cash refunds. 
  • Original sales receipt required.

NEED HELP?

Our team is always happy to chat. Please feel free to connect with us if you have any questions or concerns. You can find our contact information here.

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